Faq

Frequently Asked Questions (FAQ)

Effective Date: October 10, 2025
Website: https://vikasaisoft.com
Email: help@vikasaisoft.com

Welcome to the VikasaiSoft FAQ section. Here you’ll find answers to the most common questions about our ERP, POS, and business software solutions.


1. What is VikasaiSoft?

VikasaiSoft is a software company providing ERP, POS, and business management solutions for retail, trading, and service industries. We help businesses manage sales, inventory, accounting, and reporting efficiently.


2. What kind of software do you offer?

We offer a wide range of software solutions including:

  • ERP Systems for businesses of all sizes

  • POS Software for retail and restaurants

  • Accounting & Billing Software

  • ZATCA Phase 2 e-Invoicing Solutions

  • Custom Software Development and Web Applications


3. Is your software ZATCA Phase 2 compliant?

Yes. All our ERP and POS systems are 100% ZATCA Phase 2 compliant, following Saudi Arabia’s e-invoicing and QR code generation standards.


4. Do you offer software customization?

Absolutely! We specialize in developing customized ERP and POS solutions tailored to your business needs, including features, design, and user roles.


5. How is the software delivered?

Our software is delivered digitally through secure download links or activation via email. Once payment is confirmed, you’ll receive your license key and installation guide.


6. Can I use your software for multiple businesses or branches?

Yes. Our ERP systems support multi-business and multi-location management, allowing you to control all your branches from a single dashboard.


7. Do you provide technical support?

Yes. We provide full technical support via email and remote access. Our team assists with installation, setup, troubleshooting, and feature guidance.


8. Do you offer a demo or trial version?

In most cases, we can provide a live demo of our software upon request. Please contact us at help@vikasaisoft.com to schedule a demo.


9. What is your refund policy?

All sales are final since our products are digital. However, refunds are considered in special cases such as non-delivery or defective software.
Please read our Refund Policy for details.


10. What payment methods do you accept?

We accept secure online payments through multiple channels, including debit/credit cards, bank transfer, and approved payment gateways.


11. Can I get updates after purchase?

Yes. All licensed users receive regular updates and patches to ensure the software remains secure, stable, and compatible with new requirements.


12. Do you build custom websites or mobile apps?

Yes, apart from ERP and POS systems, we also offer website development and mobile app creation services tailored to your business requirements.


13. Where are you located?

We operate globally, with clients across India, Saudi Arabia, and the UAE. Our online support ensures that you can get assistance from anywhere.


14. How can I contact your support team?

You can reach us anytime via:
? Email: help@vikasaisoft.com
? Website: https://vikasaisoft.com


15. How do I get started?

 

Simply contact us via email or our contact form. We’ll discuss your requirements and recommend the best solution for your business.

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